FREQUENTLY
ASKED QUESTIONS

To search for your registration confirmation email, look for a message from “naspregistration@jspargo.com” or a subject line that reads “NASP 2021 Convention Registration Confirmation and Receipt – XXXXXX” (the XXXXXX is your registration ID number).

This email shows that you successfully registered and paid to attend the convention. Or you also can call Registration Customer Service at 800-811-5947 or 571-549-4526. Please note, however, that due to increased volume this week, telephone wait times may be longer than usual. You will not receive your personalized login information until your registration is paid in full. To make a payment online, login to the NASP 2021 Virtual Convention Attendee Services website, “www.spargoinc.com,” using your email address and registration ID number, or call the Registration Customer Service Department at the number above.

You should have received an email from “NASP Support” that contains your personalized login instructions. To find the message, search for that sender name and/or the sender email address "{{$platformInstance.support.email}}." If you cannot find it, check your spam file. If you still have difficulty, contact the Technology Support Team at {{$platformInstance.support.phone}} for assistance.

If you registered during the convention, you will receive an email containing your personalized virtual convention login information approximately 15 minutes after completing payment. Thereafter, if you have any difficulty logging into the virtual convention, call the Technology Support Team at {{$platformInstance.support.phone}} for assistance.

Did you try the “System Checker” button on the main convention page? That will tell you if there is a problem with your computer set up. If you encounter technical difficulties during the convention, there are several ways you can request assistance, 9:00 a.m.– 8:00 p.m. EST, Monday–Friday. You can click on the “Chat” icon at the bottom right of each event page on the platform, from which you can submit questions directly to the virtual convention Technical Support Team. And you also can click the “Tech Support” button on the left side of the event page. Finally, you can call {{$platformInstance.support.phone}} for technical assistance.

You can review the overall convention program as a pdf document (can be downloaded from the convention website). Or you can look at the Live Session button on the main convention navigation menu. This tells you the date and time of all live sessions.

On Demand sessions are 30-minute videos that can be viewed any time. Similarly, poster sessions can be viewed any time. Both are listed under buttons on the main navigation menu.

You can earn documented, NASP-approved continuing professional development credit by attending Live Sessions (LS) only. NASP also is approved by the American Psychological Association to sponsor continuing education for psychologists. NASP maintains responsibility for this program and its content. To be eligible for documented CPD credit, you must attend the full Live Session. To track attendance, attention check pop-up boxes will appear at random intervals throughout the session. You will need to confirm your continuing participation (by clicking the “Confirm Attendance” button) when these appear. If you have done so successfully, you will be given access to an evaluation at the end of the session. Upon completion of the evaluation, you will be able to access and print documentation of the NASP-approved CPD credit earned, which will be sent to the email address you used to register for the convention. You will also receive an email reminder about the evaluation form.

NASP does not track CPD credits. You should be sure to put all of your documentation in a single place where you can easily access them when processing your NCSP renewal.

You can use the Activity Documentation Form (PDF), located on the CPD Guidelines page of the NASP website, to document Category H self-study credit for these sessions (On-Demand Sessions, Posters, Practitioner Conversations), which contributes to the overall CPD requirements for renewal of your NCSP designation.

We anticipate that recordings of the educational program will be available approximately two weeks after the convention. Registrants will have access to those sessions for 60 days.

To be eligible for CPD credit, you must attend the full Live Session. To track attendance, attention check pop up boxes will appear at random intervals throughout the session. You will need to confirm your continuing participation (by clicking the “Confirm Attendance” button) when these appear. If you have done so successfully, you will have access to an evaluation form immediately following the session. Upon completion of the evaluation, you will be able to access and print documentation of the NASP-approved CPD credit earned. You will also receive an email reminder.

Yes. Live Sessions (LS) are the only convention sessions eligible for documented NASP-approved CPD credit. NASP also is approved by the American Psychological Association to sponsor continuing education for psychologists. NASP maintains responsibility for this program and its content.

Participation in all other sessions (On-Demand Sessions, Posters, Practitioner Conversations) can be counted under the appropriate CPD category, but they do not convey documented NASP-approved CPD credit.

You may not be able to fulfill the participation requirements to obtain NASP-approved CPD documentation, which requires participation in the entire Live Session and successful responses to attention checks. NASP is unable to offer exceptions to this requirement. However, you still can watch recordings of Live Sessions, after the convention, and receive documented, NASP-approved Category H self-study CPD credit. This will require your participating in the full session and completing both a session evaluation and post-test.

Here is what the attention check box looks like:

Yes, this is the case for Live Sessions only. NASP is approved by the American Psychological Association to sponsor continuing education for psychologists. NASP maintains responsibility for the program and its content.

When a session is completed, if you have successfully responded to attention checks, you will be eligible to complete the evaluation. You will find a button to access the evaluation on your “My Itinerary” page or via the “Evaluation” button within the navigation bar at the left of the main virtual convention page. You will also receive an email reminder.

You can find your CPD documentation via the CDP Transcripts button under My Account at the top navigation menu.

Handouts from educational sessions for which presenters have provided them can be accessed via the Handouts button within the navigation menu at the left of the main convention page.

No. Practitioner Conversation Sessions do not provide NASP-approved CPD credit (only Live Sessions do), and documentation of attendance will not be provided at the conclusion of these sessions. However, participants may use the Activity Documentation Form (PDF), available on the NASP website, to claim Category H self-study CPD credit for PC Sessions. These sessions will be accessible during the convention week and for 60 days thereafter.

Because Practitioner Conversation sessions are designed to be interactive, small group sessions, attendance is capped at 50. When the room is full, it will be locked. There is an unlimited capacity live session available during the same time block. In addition, the PC sessions will be recorded and will be available for review approximately two weeks following the convention.

No. On-Demand Sessions do not provide NASP-approved CPD credit (only Live Sessions do), and documentation of attendance will not be provided at the conclusion of On-Demand Sessions. However, participants may use the Activity Documentation Form, available on the NASP website, to claim Category H self-study CPD credit for On-Demand Sessions. These sessions will be accessible during the convention week and for 60 days thereafter.

Only the specific sessions referred to as Live Sessions (LS) will be eligible for documented NASP-approved CPD credit. These sessions will be recorded and available after the convention for those who could not attend in real time. Only Live Sessions offer NASP-approved CPD, either for those attending live or watching recordings. No sessions labeled as On-Demand Sessions offer NASP-approved CPD credit.

No. Poster Sessions do not provide NASP-approved CPD credit (only Live Sessions do), and documentation of attendance will not be provided at the conclusion of Poster Sessions. However, participants may use the Activity Documentation Form, available on the NASP website, to claim Category H self-study CPD credit for Poster Sessions. These sessions will be accessible during the convention week and for 60 days thereafter.

No. Attendees cannot continue to message Poster presenters through the virtual convention platform after the convention. However, there will be specifically designated times during the convention for live chat with Poster presenters. You also can access Poster presenters' contact information to email them at a later date.

You can view a list of exhibitors and make a list of those you wish to visit using the virtual convention platform. Exhibitors appear in alphabetical order.

Yes. Plus, each time you enter a virtual Exhibit Listing, you have the option of allowing access to your contact information for representatives of the exhibiting company.

This is the only Special Event that is by invitation only, for a small group of people being recognized by President Price for their help this year.

Because of time limitations, this year’s virtual convention will include the educational program only and no Meetings or Special Interest Group networking sessions.

The virtual challenge is a friendly competition that encourages attendees to engage with one another while earning badges and points for each achievement reached. The more you do, the more points and badges you receive, which makes you eligible for prizes.

We will process those points on Thursday, so they will not appear earlier in the week.

Prizes are not transferrable and cannot be exchanged for other prizes or cash value.

Click the “Social Wall” button in the navigation menu on the left side of your screen. If you want to post something, click “Create Post,” write your text, and browse for a photo to add, if you’d like.

No. The Social Wall is internal to the convention platform only. If you want to post the same content on social media, you’ll need to log into your social media accounts and post there directly.

It’s up to you! Don’t hesitate to share anything positive you may want to highlight or reflect on from a specific session, event, or the convention overall.

Yes. You can interact with others using the social wall or forums on the event page. You also can chat with other attendees during the sessions you attend.